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Terms & Conditions

CAPE TOWN

Delivery procedures:

  • Cape Town orders will be delivered within 48 hours, if an order is received before 12h00, else allow for 72 hours.
  • All other orders will be dispatched within 48 hours via courier.
  • PLEASE NOTE: Fridge line orders for outlying areas placed on a Thursday and local deliveries placed on a Friday, will only be dispatched the
    following Monday to ensure its cold chain integrity. An email will be sent with waybill information on all cold chain orders.
    All cold chain courier orders will be charged for coolers and ice gel packs.
  • All orders less than R2000.00 excluding VAT, will now be couriered to the client and the courier fee for such an order will be levied on the invoice.
  • All orders above R2000.00 excluding VAT, making use of our courier agent will receive delivery free of charge.

Courier cross-border:

All cross-border courier services will be the responsibility of the client. The dimensions of the package will be emailed to the client to arrange their
own courier services. The pharmacy will inform the client of the relevant pickup date.

Proof of payment:

Please send all proof of payments to debtors@idexis.com and orderscpt@idexis.com.

Payments:

Please use your "account name" as the reference or use your invoice number when making payments.

COD orders procedure:

Customers who choose to make use of this type of account facility should be aware of the following:

  • When placing an online order, the system generates an automated quote that is then compounded and packaged according to availability of 
    raw materials — an invoice is then generated and emailed to the client.
  • Clients should then make payment and send proof of payment to orderscpt@idexis.com and debtors@idexis.com.
  • Orders will only be released for delivery once proof of payment is received.

Returns:

Due to regulatory restraints of Act 101 of the Medicine Control Council, iDEXIS is prohibited to accept medication back from customers, if a product is
faulty or damaged.

Any damages or product issues should be reported to iDEXIS within 48 hours of delivery.

Pricing:

Pricing may change without prior notice.

Pricing on Online ordering is not final, customers are requested to pay amounts stated on the Invoice received after placing an online order — such
invoices will be sent from accounts@idexis.com

Queries:

For all account queries, feel free to contact Suret at debtors@idexis.com

Medi-Lean products are only available to registered Medi-Lean practitioners, if you would like to receive training on this program, please contact
info@medilean.net.

For any product related queries, or items that are not listed online, please email info@idexis.com.

Any other queries should be directed to info@idexis.com.

Office hours:

Monday - Friday: 08h00 - 17h00

Closed over weekends & public holidays

Please ensure you have completed all 4 of the Checkout steps thoroughly.